Question 1

What is Nautilance?

Accepted Answer

Nautilance is staffing and scheduling software for the yachting industry. It connects yacht crew with the yacht owners, management companies and crew agencies that book them: vessels, shared availability calendars and bookings, team rosters and urgent cover, jobs and hiring, verified work history, and chat. Businesses book crew for a charter, a delivery or day work, and crew accept the booking, or not.

Question 2

Who can join?

Accepted Answer

Yacht crew in every department (deck, engineering, interior and galley), from first-season crew to captains; people who work for a yacht business, or who just want to keep in touch with friends in yachting; yacht owners and yacht management companies, whatever their vessels (motor and sailing yachts, catamarans, expedition yachts, dive boats…); and crew agencies or agents who recruit yacht crew. You must be 18 or older. For now, sign-up is by invitation only; we’ll open it to everyone soon.

Question 3

How much does it cost?

Accepted Answer

Nautilance is free during our launch. Paid plans will start later, and the prices are already on the Pricing page. Every account type has a Free plan.

Question 4

Is there a free trial?

Accepted Answer

Better than that: every plan is free during our launch, with no card needed. New accounts start on Pro, and you can switch to Free whenever you like, or to Max once your account is verified. We’ll give at least 3 months’ notice by email before the launch ends. After the launch, new crew and individuals get 6 months of Pro free, and crew agencies, owners and management companies can try Pro free for 3 months.

Question 5

Can I be crew and an owner or management company at the same time?

Accepted Answer

No. You choose your account type when you sign up: Individual, Crew agency, or Owner / Management. It can’t be changed later. An Individual can work in the Crew role and also for businesses that have added them as staff, switching between the two. If you want to use Nautilance in more than one way, for example as crew and as an agent with your own agency, create a separate account with a different email address for each.

Question 6

Why are agencies, owners and management companies verified?

Accepted Answer

To protect crew. Crew agencies, owners and management companies can publish up to 5 jobs straight away, marked Unverified, but they can see crew names and photos and contact them only once verified. Verification comes with Pro and Max. Owners and management companies need at least one vessel on their profile; it’s automatic when the business’s own website and email domain clearly check out, otherwise our team reviews the details by hand, usually within 1–2 days, and without a website they can ask for that review straight away. A crew agency needs no website: a verified owner or management company accepting it as a partner counts instead.

Question 7

How are crew verified?

Accepted Answer

By the businesses they worked for, not by paperwork sent to us. A crew member is verified once a verified owner, management company or crew agency confirms they worked for them (a reference), or once they have completed a booking with one through Nautilance. Crew profiles show how many verified businesses they worked with and their references, and crew can let businesses see copies of their certificates.

Question 8

Why does every job show a vessel?

Accepted Answer

Because crew want to know which boat they would join. Owners and management companies keep a list of their vessels: name, type (motor or sailing yacht, catamaran, expedition yacht, dive boat…), length, flag, home port, cruising area, guests and crew size. Every job is for one of these vessels, and every booking says which vessel the work is on, or that it’s ashore; crew agencies post and book for the vessels of the owners and management companies they partner with.

Question 9

Which certificates and documents can crew add?

Accepted Answer

Certificates by issuing body (STCW, MCA, RYA, IYT, USCG, AMSA, PYA and others): STCW Basic Safety Training, Yachtmaster, OOW, AEC, engineering and interior tickets and more, each with an optional copy that businesses can see if the crew member allows it. Documents with an expiry date, such as an ENG1 or other seafarer medical, passport, seaman’s book and flag endorsements: the profile shows only their type and dates, and we send a reminder 30 and 7 days before each one expires. Sea service days, skills, cruising areas and where you may work help businesses find you too.

Question 10

How do I install Nautilance on my phone?

Accepted Answer

On iPhone, open Nautilance in Safari, tap Share, then “Add to Home Screen”. On Android, open it in Chrome and tap “Install app” when prompted, or use the browser menu. Installing lets you receive message notifications.

Question 11

Is Nautilance in the App Store or Google Play?

Accepted Answer

No. Nautilance is a web app that installs from the browser to your home screen, and works like an app, with notifications. There’s nothing to download from a store, and updates arrive by themselves.

Question 12

How do I log in? Can I use a password?

Accepted Answer

By default we email you a 6-digit code each time you log in, so there’s no password to remember. If you prefer, set a password under Security › Account password (13 to 24 characters, or let us generate one) and log in with your email address and password: it’s faster with your browser’s password manager and works when you can’t get to your email. Choose which the log-in page opens on under Security › Log-in method. Email codes always keep working, so there’s no “forgot password”: if your password gives you trouble, log in with a code and set a new one. Setting or changing a password needs an email code, and we email you whenever it changes.

Question 13

Where is my data stored?

Accepted Answer

Your data is stored in Frankfurt, Germany, within the European Union. Some activity is kept for a limited time to help us investigate abuse.

Question 14

Do I get anything for inviting people?

Accepted Answer

Crew and individuals do. When someone you invited pays for a plan, you get free months on your own paid plan: 1 month for each crew member or individual, and 2 months for each paid and verified business. A crew member or individual who joins with your link gets 1 month too, once they’re on a paid plan. Credits are free months, never money.

Question 15

Does Nautilance use cookies?

Accepted Answer

This website sets cookies only if you accept Google Analytics, which shows us how the site is used, and it keeps your light or dark mode choice on your device. The app uses essential cookies and local storage, to keep you logged in, remember your settings and protect accounts against abuse; it too uses Google Analytics only if you accept it there. Neither uses advertising cookies.

Question 16

How do I contact the Nautilance team?

Accepted Answer

Use the contact form and choose the topic that fits best. To report abuse, choose “Report Abuse” so it reaches the right person quickly. Once you have an account, you can also write to Nautilance Support, at the top of Messages in the app.

Question 17

How do I report inappropriate material, and what happens to deleted photos?

Accepted Answer

Use the Contact page and choose “Report Abuse”. Give the exact web address where you saw it, and add a screenshot if you can. If you saw it in the app without a web address, for example in a group chat, a screenshot is required as evidence. From the moment your report arrives we keep the content for our review, even if its owner deletes it. Any deleted photo or video (albums, charters, profile photos) is kept out of sight for 14 days, seen by our team only if something is reported, then deleted for good.

Frequently asked questions